Shipping & Return Policy

Order Lead Time

• In-stock items: Ship within 5–9 business days after purchase.

• Made-to-order / Out-of-stock items: Ship within 1–2 weeks unless otherwise specified.

• Rush orders: If you need expedited processing, please contact us. We will do our best to prioritize your request.

• Tracking: You will receive tracking information via email once your order has shipped.

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Shipping

• Signature required upon delivery.

• Maison De l’Orée is not liable for lost shipments once tracking confirms delivery.

• Maison De l’Orée is not responsible for delays caused by:

  • Customer unavailability for signature

  • Weather conditions

  • Technical issues with the shipping carrier

• If a package is returned to Maison De l’Orée after the 30-day grace period, the customer will be responsible for re-shipment costs.

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Returns & Exchanges

• Custom pieces:

  • Deposits for custom pieces are non-refundable.

  • Custom or personalized items (e.g., rings, custom sizing, initials, names) are final sale and cannot be refunded once ordered.

• Purchases during sales:

  • Items purchased before a sale are not eligible for retroactive discounts.

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Repairs

• 30-day guarantee against defects from the date of purchase.

• Repairs may be refused if damage appears intentional or caused by misuse.

• After 30 days, repairs are available for a fee (repair charge + shipping & handling).