PRIVATE SHOWING

FREQUENTLY ASKED QUESTIONS

How do I find the right size ?

Use our Ring Size Converter, located below in Quick Links. For the most accurate result, measure the inner diameter (in millimeters) of a ring that already fits you comfortably, and refer to our Ring Sizing Guide for international conversions.

How long until I have my jewelry?

Each piece in our collection is handcrafted with care, a process that takes approximately 3 to 4 business days. Delivery time varies depending on the product ordered. Most items arrive within 5 to 9 business days from order date.

You will be notified of any delays. These are estimated timeframes and may be affected by factors such as material availability, order volume, and shipping destination.

If you have any questions about your order’s expected delivery date, our customer support team is available to assist you.

What is your Return Policy

Deposits for custom pieces are non-refundable.

Custom or personalized items — including rings, bespoke sizing, engravings, initials, or name pieces — are considered final sale and cannot be returned or refunded once the order has been placed.

How can I track my order?

We aim to process and ship orders within 3 to 4 business days after placement.

Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress. Simply use the provided tracking information on our delivery partner’s website to stay updated on your shipment.

I have another question

Visit our main Frequent Asked Questions